What Our Couples
Are Saying

“I truly cannot say enough amazing things about my wedding planner. From the very beginning, she was not only incredibly talented and organized, but genuinely empathetic, caring, and invested in me and my family. She made the entire planning process feel completely effortless and took so much stress off my shoulders. I never felt overwhelmed because I knew she was always thinking ahead, handling every detail, and making sure everything was taken care of.

She consistently checked in on me throughout the entire process, not just about the wedding details, but about how I was doing. That level of care meant more to me than I could ever fully put into words.

What touched me the most was the way she took the time to truly understand our love story and who we are as a family. She incorporated deeply personal and meaningful details into our wedding, including honoring my brother who passed away and his connection to hummingbirds. Seeing something so close to my heart thoughtfully woven into our wedding was incredibly emotional and something I will never forget.

Her ability to organize, plan, and design is truly exceptional, but it is her heart that makes her so special. She created a wedding that felt completely personal to us and allowed me to actually be present and enjoy every moment without stress. I will forever be grateful for everything she did for us and could not recommend her enough. She is truly one of a kind and absolutely incredible at what she does.”

— Katie and David • June 2026

“We are finally coming down from the highs of the wedding, and we’ve been reflecting and looking back on this weekend’s events, along with the past year we’ve spent together.

We are so deeply grateful for your support, guidance, and care that you’ve put into making our dream wedding come true, beyond what we could have imagined. And I know you get this probably a lot from every couple that you’ve helped, but we truly believe that your genuine care, willingness to put in that extra effort, and being available at any moment really made us feel protected, supported, and in good hands.

We also know that every couple thinks that their wedding is the best, but we truly believe you’ve helped us create a wedding that our guests will talk about for years to come, and of course, so will we.”

—Max and Diego • August 2026

“My wife and I had the pleasure of working with Service Matters Northeast for our beautiful winter wedding, and I can confidently say they were incredible from start to finish. Their professionalism was unmatched—every interaction felt seamless, and their attention to detail was extraordinary. From the first meeting, they made sure they understood my vision and were committed to bringing it to life in the most efficient way possible. What stood out to me was how observant and attentive they were throughout the entire process. They didn’t just check off boxes; they truly listened to my ideas and ensured every technical aspect from florals, decor, lighting, and fine detail everything was executed perfectly. They anticipated every need before it even arose, making sure everything went smoothly without a hitch.

What really impressed me was that they never left our sides from day one. They were always available for questions or adjustments, and on the big day, they were constantly checking in to ensure everything was going according to plan. I never had to worry about a thing—thanks to their promptness and efficiency, everything ran like clockwork. Service Matters Northeast took my wedding vision and elevated it beyond what I could have imagined. I am so grateful for their dedication and expertise, and I highly recommend them for any event where professionalism, attention to detail, and reliability are key. Thank you so much to Katie and her team!”

— Devyn and Kass • February 2025

"We hired Katie after I saw the amazing job she did with my best friend's wedding. I had no doubt we would be using her for our own wedding. She surpassed my expectations when it came time to bring our crazy wedding ideas and dreams to reality. She was there for every step of the way and was very responsive. Katie became a part of our family during the planning process. It was so much fun to bring our vision to life with someone who had as much passion for our big day as we did. We didn't have to worry about coordinating with the vendors throughout the process or worry about the little things the day of our wedding, which was amazing!

It was such a treat to enjoy our wedding day and not have to worry about the moving parts around us. Katie and her team allowed us to be the guests of honor and not the host which was so worth it.”

— Samantha and Tyler • October 2023

“Katie has the exact energy you want from a wedding planner - calm, reassuring, encouraging you not to settle and do things in a unique way. As a bride who struggled with anxiety, I always left our conversations feeling much more empowered and excited.

My husband and I both have very large families, so our wedding last July was -quite- big (as was our wedding party!) but everything ran so smoothly all day - the SMNE team kept us on schedule and we were truly able to let go and enjoy the day. Our rustic-eclectic vision came to life beautifully, from the long banquet tables to the perfectly multicolor candles Katie sourced. To this day, our guests tell us our wedding was one of the most fun they've ever attended - that doesn't happen without a planning team that is on it!

— Casey and Dean • 2024

“Katie and her team are absolute rock stars. She went so above and beyond what I expected and what she agreed to and our day wouldn’t have come together without her. Katie took my vision and turned it into a reality making each part of the wedding day exactly what we wanted and somehow so much better. she has an excellent design eye, and her florals are beautiful and professional! She’s reliable, a great communicator, and an all-around amazing planner. if you’re on the fence about getting a planner, let this be your sign— Katie made it possible for me to pull this wedding off and without her I would’ve run away into the woods before the day ever came (to elope!). if I’m ever in the business of throwing a large event again, Katie will be my first call!”

— Nicole and James • October 2025

“DO YOURSELF A FAVOR - HIRE SERVICE MATTERS FOR YOUR WEDDING!!! I truly do not have enough good things to say about Katie! Not only is she just a genuinely kind and caring person, she is fantastic at her craft. She is so on the ball from start to finish of helping to plan your event. She always goes above and beyond for her clients, and you can tell by her perfectionism and attention to detail that she really loves what she does. She made my big day absolutely perfect and I cannot recommend her highly enough. Thank you so much Katie!!!”

— Nicole and Brendan • October 2024

“Katie and her team were amazing!! Every little detail was covered so I didn’t have to worry about anything. Katie really listens to you and makes your dream a reality. Her and staff were so professional even with a few obstacles and a rain storm so heavy we will have about 50 years good luck. I would 100% recommend them for any occasion. You will be not be sorry.”

— Dee and Noah • October 2021

“Service Matters did my wedding day beautifully! Probably my best spent money. Took off all of my stress!”

— Rebekah and Ahmed • April 2021